Last updated: 1 August 2026
These Terms of Service ("Terms") govern your access to and use of VeaxSupply ("VeaX", "we", "us") at veax.store, including every purchase you make through the site. By placing an order you confirm that you have read, understood and accepted these Terms.
1. Who we are and who can buy
VeaxSupply sells digital goods (subscription accounts, activation links, codes and similar items) delivered electronically. You must be at least 18 years old, or of legal age in your country, to place an order. You are responsible for making sure that buying and using these products is lawful where you live.
2. Orders and payment
- All prices are shown in EUR and include any applicable fees unless stated otherwise at checkout.
- We accept cryptocurrency payments and store balance. An order is confirmed once the payment is detected and sufficiently confirmed on-chain.
- Crypto payments must be sent for the exact amount to the address shown on the invoice, within the time window displayed. Underpayments, late payments or transfers sent from an exchange that deducts fees may need manual review.
- If an item sells out between payment and delivery, the amount is credited to your store balance automatically so you can order something else.
- Bulk discounts are applied automatically at checkout based on quantity.
3. Delivery
Delivery is automatic and immediate in the vast majority of cases: your items appear on the invoice page as soon as payment is confirmed, and a copy is sent to the email address you provided. Always keep your invoice link — it is the proof of purchase we use for support and warranty claims.
If an order is marked as paid but nothing was delivered, open a ticket in our Discord with the invoice link and we will resolve it manually.
4. Warranty and replacements
- Every product carries a 7-day warranty from the moment of delivery, unless a longer or shorter period is stated on the product page.
- Within the warranty period, a product that does not work as described is replaced free of charge.
- Replacement claims must be opened within 48 hours of delivery for account-type products.
- To claim a replacement you must provide an uncut video recording of you opening the account or code for the first time, showing the failure. This is the only way we can tell a genuinely faulty item from one that stopped working after use, and claims without it cannot be processed.
- The warranty does not cover: changing the account's email, password or other credentials; sharing the account with third parties; using the account outside the region or on more devices than allowed by the provider; bans or limitations caused by your own usage; or expiry after the advertised period.
5. Refunds
Digital goods are delivered instantly and cannot be returned, so all sales are final once the product has been delivered. Where a valid claim under section 4 cannot be honoured with a replacement (for example, the product is out of stock), we will credit your store balance or refund the payment at our discretion. Orders that were paid but never delivered are always refunded or credited in full. Full details are in our Refund Policy.
6. Store balance
Balance credited to your account can be used for any purchase on veax.store. It is not transferable between accounts and is not redeemable for cash except where required by law. Top-ups made by crypto are credited once the transaction is confirmed.
7. Acceptable use
You agree not to:
- resell, redistribute or publish credentials obtained from us in a way that causes them to be revoked, unless you purchased them explicitly for resale;
- file chargebacks or payment disputes instead of contacting support — doing so results in a permanent ban and cancellation of any warranty;
- attempt to defraud us, abuse promotions, coupons, affiliate codes or the rewards wheel, or use automated tools to place orders;
- use our products for illegal activity, or to harass or harm others.
We may cancel orders, withhold delivery or close accounts that breach this section, without refund.
8. Support
Support is provided through our Discord server. Please open a ticket with your invoice link and a clear description of the issue; our staff will claim your ticket and follow it through. We aim to answer every ticket quickly, but response times are not guaranteed.
9. Availability and pricing
Stock, prices and product descriptions may change at any time. We do our best to keep them accurate, but obvious errors (for example a price shown as a fraction of its real value due to a technical fault) do not oblige us to complete a sale; in that case the order is cancelled and fully refunded or credited.
10. Liability
To the fullest extent permitted by law, our total liability for any order is limited to the amount you paid for it. We are not liable for indirect or consequential losses, nor for a third-party provider changing, suspending or terminating a service after delivery.
11. Privacy
We process only the data needed to fulfil your order (such as your email address and payment details). See our Privacy Policy for the full description.
12. Changes to these Terms
We may update these Terms from time to time. The version published on this page at the moment of your purchase is the one that applies to that order.
13. Contact
For anything related to these Terms, contact us through our Discord support server or at the contact address listed on the site.